Refund policy

Return & Refund Policy

Last updated: August 2026

At Christ Redeemed Apparel (“CRA”), we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help. Please review our return and refund policy below.

1. Return Window

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

2. Eligibility for Returns

To qualify for a return, items must meet the following conditions:

The item must be in the same condition as when you received it.
Items must be unworn, unused, unwashed, with all tags attached, and in the original packaging.
Proof of purchase (receipt, order confirmation, or invoice) must be provided.

❗ Important: Items returned without prior authorization will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item is defective, damaged, or you received the wrong item, contact us right away so we can evaluate the issue and make it right.

4. Non-Returnable & Final Sale Items

Certain items are not eligible for return, including:

Sale or clearance items
Gift cards
Custom or personalized products
Intimate or personal care goods (e.g., beauty products, undergarments)
Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies for return, please contact us before initiating a request.

5. Exchanges

The quickest way to ensure you get the product you want is to return the item you have. Once your return is accepted, you may place a new order for the replacement item.

6. Return Shipping Costs

CRA covers shipping costs for returns involving defective, damaged, or incorrect items.
Customers are responsible for shipping costs for all other returns (e.g., size, style, or preference-related returns).
Shipping fees are non-refundable, except in cases where CRA is at fault (defective or incorrect item).

7. European Union Customers

If your order is shipped into the European Union, you are entitled to a 14-day cooling-off period. This means you may cancel or return your order within 14 days for any reason, without needing to provide justification. Returned items must meet the same eligibility conditions listed above.

8. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 7 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us.